Part one · Install and configure
1What InfoIQ does
InfoIQ publishes internal announcements to the people who should see them, inside Salesforce, and shows how far each one travelled.
An author builds a multi-page announcement, picks the audiences it is for and where it shows, and publishes it. Readers get a small card on the page they are working on; opening it is their move, never forced on them. They read it, can ask the author a question, and every step is recorded: shown, opened, how far they read.
Nothing leaves your org. Announcements, readings and analytics are records in your own org. There is no external service.
An author writes and publishes announcements. A reader receives them. An audience is a named, reusable set of people, built by an administrator. Placement says where an announcement shows, and is set by its author.